Are your work or daily life coming to a halt due to computer or smartphone problems?
"ima.okinawa" PC support is a community-focused service that quickly and carefully resolves everyday IT problems for the people of Okinawa. We support our customers in easy-to-understand language, avoiding technical jargon as much as possible.
Do you have any of these problems?
- "My computer has become extremely slow."
- "I suddenly lost my internet connection."
- "I bought a new computer and printer, but I don't know how to set them up."
- "A warning screen appears indicating that you may be infected with a virus."
- "Important photos and work data have been lost."
Please feel free to contact us with any questions, no matter how small.
Main support services and fees (estimated)
remarks: The above is an estimate of the basic fee. The exact amount will be provided after the equipment has been diagnosed. If you require on-site support, an additional travel fee (which varies depending on the area) may apply.
Three reasons why ima.okinawa is the right choice
- Locally focused, fast response We provide prompt and efficient service, primarily within Okinawa Prefecture (please check our service area). We can also flexibly respond to urgent problems.
- Easy-to-understand explanations that avoid technical jargon. No prior IT knowledge is necessary. We will carefully explain the cause of the problem and its solution from the customer's perspective.
- Transparent and reliable pricing We will never proceed with work without your consent and then present you with an exorbitant bill. We will always provide an estimate beforehand and obtain your agreement before beginning any support.
Support process
- Contact Us Please briefly describe your current symptoms by phone or using the inquiry form below.
- Consultation and preliminary estimate We will check the condition of your computer, either by having you bring it in or by visiting your location, and then provide you with an estimate of the necessary work and the exact cost.
- Support work Once you are satisfied with the estimate, we will begin the repair and setup work.
- Functionality check and payment We will perform a functional check with the customer, and once you have confirmed that the problem has been resolved, you will pay the fee.
Frequently Asked Questions (FAQ)
Q. Will the manufacturer or the store where I purchased it provide support regardless of location? A. Yes, we can support any computer, regardless of whether it's Windows or Mac, and regardless of the manufacturer or where it was purchased.
Q. What are the service areas for on-site support? A. Currently, we provide on-site support mainly in Okinawa City, Ginowan City, and Chatan Town. Please feel free to contact us regarding other areas as well.
Q. Can you repair older computers? A. Depending on the condition, in many cases, replacing parts or reorganizing the system can make it work smoothly. If buying a new one is more cost-effective, we will honestly inform you of this and offer support for data migration, etc.
For inquiries and requests, please click here.
Computer problems can sometimes worsen over time. If you notice anything unusual, please contact "ima.okinawa" first!
Review of Terms of Service and Prior Agreement
*Please download the pre-signature form and sign it.
- Contact form: Click here to go to the form
- Consult via LINE call: @ima.okinawaI'll consult with them via LINE call.
